Customer Satisfaction Survey

Thank you for giving us the opportunity to serve you. Please help us to better meet your needs by taking a moment to complete this questionnaire.
Please note all the fields are optional and your answers will remain confidential. Remember to click on Submit Survey when you are done.

1) When was your last visit to Oakpark Pet Hospital?
      Pick a date
2) What was the reason for your visit?
     
3) Did you have an appointment?
    yes   no
4) Please describe your experience upon arriving at the clinic:
really terribleneeds workaveragepretty goodawesome
What did you think of the receptionists’ friendliness?
What did you think of the receptionists’ preparedness?
What did you think of the receptionists’ efficiency?
What did you think of the receptionists’ knowledgeability?
5) Please describe your experience in your appointment:
really terribleneeds workaveragepretty goodawesome
What did you think of the veterinarians’ friendliness?
What did you think of the veterinarians’ preparedness?
What did you think of the veterinarians’ efficiency?
What did you think of the veterinarians’ knowledgeability?
6) How did things go upon check-out?
    really terrible   needs work   average   pretty good   awesome
7) Overall, how would you describe your visit?
    really terrible   needs work   average   pretty good   awesome
8) Please rate the overall appearance of the clinic:
Reception cleanliness: n/a   blech!   ok   terrific
Exam room cleanliness: n/a   blech!   ok   terrific
Dog wash cleanliness: n/a   blech!   ok   terrific
Reception organization: n/a   blech!   ok   terrific
Exam room organization: n/a   blech!   ok   terrific
Dog wash organization: n/a   blech!   ok   terrific
9) Did you make a retail purchase (food, treats, toys, shampoo, leashes, collars, etc.)?
    yes   no

     If yes, how did you find the selection of retail items?
    really terrible   needs work   average   pretty good   awesome

     If yes, how did you find their organization and accessibility?
    really terrible   needs work   average   pretty good   awesome
10) Did you use the do-it-yourself dog wash?
    yes   no

     If yes, how did you find this experience?
    really terrible   needs work   average   pretty good   awesome
11) Would you recommend Oakpark Pet Hospital to others?
    yes   no
12) Please use this space to add any additional comments or feedback about your experience at Oakpark Pet Hospital.
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